Will I get confirmation of my order?
Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, how much it cost and delivery options. At this time you will also be sent a confirmation by email re-stating the details for your records. This email does not however indicate that your order has been or begun to be processed or a confirmation of contract of purchase. Once we have processed your order you will receive a second email from us detailing what you have purchased and confirming that your order has been processed. We will also inform you of your tracking reference number.
Can I track my delivery?
You can track the progress of your order using a unique tracking reference number. You can find your number in your order history. Alternatively, you can find the unique tracking reference number on the email you will have received from us. You will also find the link to the appropriate section of the courier’s website. Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit they may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain). A calling card will be posted through your door to let you know this has been done. Our couriers will deliver until 9pm in most areas! The couriers will attempt re-delivery up to a maximum of three (3) times and if delivery is not successful after the third attempt they will return the goods to us and we will issue a refund. We reserve the right to re-charge the delivery cost for re-delivery.
What are the delivery options?
Here are the available delivery options:
Currently, we are offering standard free shipping everyday on U.S. orders shipping to the lower 48 states. This free shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO, and International orders.
Most standard orders ship within 3-5 business days. Please note, some items may require a longer ship-out and/or delivery timeframe. These items are included in our Shipping & Delivery Exceptions chart.
Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice.
-Alaska and Hawaii Shipping
We offer shipping to Alaska, Hawaii, and Puerto Rico on most items.
The shipping rate to Alaska or Hawaii will vary based on the destination, weight and dimensions of the package(s), and the shipping method. Your shipping cost and delivery time frame will be displayed on the checkout page before you submit your order.
Standard Service: Estimated delivery time: 7-14 business days.
-Do we ship to a P.O. Box?
We can not ship items to P.O. Boxes. All Items must be shipped to a physical address.
-Do we ship to APO/FPO/DPO Addresses?
We ship most items to APO/FPO/DPO destinations. APO/FPO/DPO (Army Post Office/Fleet Post Office/Diplomatic Post Office) addresses are used for U.S. military/government personnel stationed overseas.
These items will be delivered to the U.S. military post office within 5-10 business days from the ship date.
The U.S. military post office has control over the shipment and delivery time to the final APO/FPO/DPO destination.
Orders shipped to APO/FPO/DPO addresses are not eligible for expedited shipping.
Where do you deliver to?
We deliver all over the world.
We ship International based on 3 shipping Zones
We ship to Canda for a small shipping fee in collaboration with Landmark Global which handle the shipping of our Canada orders. The order is shipped to Landmark Global’s freight forwarding facility located in New York where it will be handed to a Canada Carrier to finalize the delivery to you.
All Other Countries
Checkout for all countries aside from Canada is handled by our partner FedEx Cross Border. FedEx Cross Border will provide a Unified Tracking link. i. This tracking link allow you to track the package from the warehouse to your destination. You will receive your item with timeframe depends on the country.
Zone 1 : Alaska, Hawaii, Puerto Rico, Canada
Delivery Time 5-7 days.
Zone 2 : Asia-Pacific, Middle East, Africa
Delivery Time 6-10 days
Zone 3 : South America, Europe
Delivery Time 7-12 days
Are customs charges and import duties included?
If you order goods from our site for delivery outside U.S, they may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You will be responsible for payment of any such importduties and taxes. We have no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order.